Frequently Asked Questions

Your Comprehensive Guide to Slotify's Scheduling Platform

What is Slotify, and how does it work?

Slotify is a comprehensive scheduling and booking platform designed to help businesses and developers manage appointments, resources, and availability. It offers flexible tools, including a powerful API and SDKs, to create custom scheduling solutions or use ready-made components tailored to your needs.

Is Slotify suitable for my industry or business type?

Slotify is versatile and adaptable, serving a wide range of industries and businesses. Whether you're in healthcare, fitness, education, or any other field, Slotify can be customized to meet your specific scheduling needs.

How can I get started with Slotify?

Getting started with Slotify is easy! Simply sign up for an account, and you'll have access to our platform. Our user-friendly interface and intuitive features make onboarding a breeze.

Can clients book appointments online?

Yes, clients can easily book appointments online using Slotify. You can embed our scheduling widget on your website or share a link to your customizable scheduling page.

Can I set up different appointment types?

Absolutely! Slotify supports various appointment types, including one-on-one sessions, group events, and public scheduling for gatherings.

Does Slotify send automated reminders to clients?

Yes, Slotify offers automated reminders via email and SMS to reduce no-shows and keep clients informed.

How can I manage my resources with Slotify?

Slotify enables efficient resource management by allowing you to allocate and track resources such as rooms, equipment, and supplies.

How secure is Slotify?

Slotify prioritizes security and data privacy. We use industry-standard encryption for data in transit and at rest, and implement strict access controls. Our platform is compliant with major data protection regulations, ensuring your data is safe and secure.

How does Slotify handle availability and booking conflicts?

Slotify dynamically calculates availability based on defined rules, existing bookings, and resource constraints. It prevents booking conflicts by ensuring that new bookings only occur within available time slots, adhering to capacity and other booking rules.

Can Slotify integrate with external calendars like Google Calendar or Microsoft Outlook?

Yes, Slotify integrates with popular calendar platforms such as Google Calendar and Microsoft Outlook. This synchronization helps keep your bookings and availability updated across all platforms, providing a seamless scheduling experience.

Does Slotify offer a free trial?

Yes, Slotify offers a free trial for new users. You can explore the platform’s features and see how it fits your needs before committing to a paid plan.

How can developers use Slotify’s API?

Developers can use Slotify’s API to build custom scheduling solutions or extend existing applications with advanced booking features. The API provides access to create, manage, and retrieve bookings, resources, and availability. Visit our API Documentation for detailed guides and examples.

How do I manage multiple locations or departments with Slotify?

Slotify supports the concept of "Apps," which allows you to manage multiple locations, departments, or distinct units of a business. Each App can have its own set of resources, availability, and booking rules, making it easy to manage complex scheduling needs across different contexts.

How do I cancel or reschedule a booking?

Customers can cancel or reschedule a booking through the booking confirmation link or by contacting the business directly. Slotify also provides APIs that allow you to programmatically manage cancellations and rescheduling within your applications.

What payment options are available for booking services?

Slotify supports payment integration with providers like Stripe, allowing you to collect payments directly through the booking process. You can set pricing, manage payments, and track transactions easily within the platform.

How do I upgrade my Slotify plan?

You can easily upgrade your Slotify plan from the billing dashboard. Go to the billing settings and click the Update Plan button. After that, select your preferred plan and follow the on-screen prompts. The changes will take effect immediately, and your billing will be updated accordingly.

How do I downgrade my Slotify plan?

Please note that downgrades are not allowed within the first 30 days of plan activation. If you choose to move to a lower tier and have exceeded your quota, we’ll provide you with a 7-day grace period to adjust your usage. If you're unable to bring your usage within the new plan’s limits during this time, your account may be temporarily locked. We’re here to help if you have any questions!

How do I cancel my Slotify plan?

You can easily cancel your Slotify plan from the billing dashboard. Go to the billing settings and click the Cancel Plan button. However, please note that if you're on a paid plan and choose to cancel, your account will automatically be moved to the free plan. Please note that if your usage exceeds the limits of the free plan, the same downgrade policy applies. You'll have a 7-day grace period to adjust your usage to fit the free plan's limits before your account is locked.

Can I cancel my plan if I’m on the free tier?

Users on the free tier do not have an option to cancel their plan. However, if you no longer wish to use Slotify, you can easily delete your account by visiting your user profile and selecting the delete account option.

Will my data be affected if I cancel my paid plan?

When you cancel a paid plan, your account is downgraded to the free plan. Your data remains accessible for only 7-day grace period to adjust your usage, but premium features will no longer be available. Ensure that your usage fits within the free plan limits to avoid any account locking.

How does the billing work for my Slotify plan?

When you activate your Slotify plan, you will be charged at the end of the month based on the number of days you used the plan. If you utilize the full month, the total subscription amount will be charged. However, if you only use the plan for a portion of the month, you will be billed a prorated amount corresponding to your usage. This flexible billing approach ensures you only pay for the time you actually use the service.

What is the refund policy for paid plans?

We do not have a refund policy for paid plans. However, we offer a comprehensive free tier that allows you to explore and evaluate Slotify's features thoroughly. We recommend using this free option to ensure our platform aligns with your needs before committing to a paid subscription.

How do I contact customer support?

If you need assistance, you can reach our customer support team via email at [email protected]. We’re here to help and typically respond within 24 hours.